TERMS AND CONDITIONS
INTRODUCTION
The “KalYehudi” website (Hereinafter: “The Site”) is an internet website constituting a virtual store to purchase products and services by the public surfers over the internet. The website owner and operator is the “KalYehudi Ltd.” Company, Public Company 516061785
whose registered office is located at 17 Kaplan Street, Tel Aviv 6473418 (Hereinafter: “KalYehudi”).
KalYehudi allows the use of its website subject to the following terms and conditions (hereinafter: "Terms").
Any action performed through the website, including but not limited to purchasing products and/or services offered on the website (Hereinafter: “Action”).
The provisions in these Terms will apply to any action performed by a “User”, as defined below, in the website.
These Terms constitute a binding engagement contract between the User and KalYehudi, for all senses and purposes. It is clarified that surfing the website and/or performing actions through the website, constitute the User’s consent to accept and act in compliance with the provisions in these Terms. If you do not agree to any of the Terms, you are requested not to make any use of the website. And it is stressed that anyone performing an action through the website declares that he is aware of the Terms in relation to the website and accepts them and that he and/or anyone on his behalf will not have any allegation and/or claim against the website owners and/or its operators and/or on their behalf other than allegations associated with a breach of the website owners and/or its operators undertakings pursuant to the Terms and these participation rules.
For the purpose of these Terms “User” - any individual including but not limited to a company, may use the website, including but not limited to performing actions through the website, all subject to complying with the accumulative conditions detailed below:
The User is qualified to perform binding legal actions; in the event you are a minor (under the age of 18) or you are not entitled to perform legal actions without guardian’s approval, you are required to inform your parents and/or legal guardians (“The Parents”) of the provisions in these Terms and to obtain their approval to execute any action of any type within the framework of the website. The parents are responsible to inform the minors interested in surfing the website of these Terms and to monitor the minors' actions so that the minors act pursuant to these Terms. Any action that is performed by the minors through the website constitutes the minors and/or the parents consent to the provisions in these Terms.
The User is a holder of a valid Israeli or international credit card.
The User has an active electronic mail address over the internet.
GENERAL TERMS
It is clarified that KalYehudi is entitled, pursuant to its discretion, to terminate the website’s activity at any time and without any advance notice.
KalYehudi reserves the right to prevent access to the website and/or to prevent the option of making a purchase through the website and/or to cancel the User’s participation whose conduct is inappropriate or that is not in accordance with the Terms or that tries to prejudice the proper management of the website.
These Terms can be changed and/or revised at any time by KalYehudi and/or anyone on its behalf pursuant to their exclusive discretion.
The provisions in these Terms refer equally to the two genders and use of masculine form is solely for convenience purposes.
The headings of the chapters are for the User’s convenience and orientation purposes and will not serve as an aid to interpreting the Terms.
The KalYehudi website offers a variety of content and/or services and/or actions including but not limited to the services detailed below:
Surfing and perusing the various contents.
Purchasing products and/or services.
Creating a “Wish List” - a list of items selected by the User.
Sharing and sending items from the website, from the User to his friends and acquaintances via email and/or sharing through the social networks.
Providing review and/or responses to items and/or contents on the website that are published on the website and/or the KalYehudi Facebook page. It is clarified that KalYehudi is entitled to choose, pursuant to its exclusive and absolute discretion whether to publish or prevent the publication of the review.
Tagging an item or an item to be selected by the User through the social networks.
Registering to mailing lists (receipt of content, marketing and advertising information via various forms of media of the User’s choice).
It is clarified that KalYehudi does not undertake that all these contents and services will be given and/or will be given regularly and continuously through the website and KalYehudi will be entitled to change (including but not limited to broadening or limiting) the list of content and/or services rendered through the website, pursuant to its exclusive discretion and without having to give any notice in advance.
It is clarified that KalYehudi is entitled to choose to disqualify and/or not to upload to the website and/or the KalYehudi page on Facebook any response and/or review and/or picture and/or content (Hereinafter: “The Content”) which pursuant to its absolute and exclusive discretion, may infringe KalYehudi’s goodwill and/or public feelings and/or of a blatant or hurtful nature in a sexual or other manner and/or which may infringe any intellectual property rights and/or conflicts with any law and/or for any other reason.
Any User of the services offered through the website hereby declares and confirms that it gives KalYehudi the full and exclusive right to use the contents and confirms and undertakes that KalYehudi will be entitled to use his name and/or picture within the framework of any publication and/or presentation of content through the website and/or on the Facebook page without any payment. This right of KalYehudi’s is reserved for an unlimited period of time. Likewise the User of the services confirms that he is aware of the fact that from the moment the review and/or responses are publicized, shared, tagged and uploaded and content of any type to the website and/or the Facebook page, these actions will be exposed to the public and all deriving therefrom, and the User confirms that he took this into account upon deciding to use these services.
The User confirms that KalYehudi has goodwill in its field of activity and that he must refrain from hurting KalYehudi’s goodwill including refraining from taking any action on the website that may prejudice KalYehudi’s good name in the public’s eye. In this context the participant undertakes that it will not act in any manner that may prejudice the company’s goodwill as stated above.
PURCHASING THROUGH THE SITE
The website allows, inter alia choosing and purchasing items from the items appearing on the website in an easy, convenient and quick manner.
In order to place an order one must first choose the item or the service, the requested color and the size.
For each item or service offered on the website an “product page” will be displayed upon which the details pertaining to the item or the service offered will appear and the sale price (Hereinafter: “The Product Page”). Your attention is drawn to the fact that KalYehudi is entitled to revise the Product Page from time to time and to add or remove items, to remove products that are no longer in stock, to add colors and/or sizes and to update and/or change the item price from time to time. It is clarified that the pictures on the website are solely for illustration purposes, pictures may differ from the actual products themselves, including but not limited to the colors appearing in the pictures and the details of the items. These differences derive, inter alia from the fact that the products are photographed and displayed on a computer screen.
The prices listed on the website include VAT prescribed by law unless expressly stated to the contrary.
In order to make a purchase through the website the User will be requested to select a password and to type in basic details such as his name, address, electronic mail address, telephone number and credit card number. In order for the order to be handled quickly and hassle free, one must ensure to remit correct details otherwise KalYehudi will not be able to guarantee that the order be processed (Hereinafter: “Placing the Order”). Your attention is drawn to the fact that knowingly remitting false details may be considered a criminal offense. Civil and criminal legal measures may be taken against those submitting false details, including but not limited to a claim in torts for damages KalYehudi sustains due to obstructions relating to the operation of the website. Likewise, the information that is remitted by the User through the website will serve, inter alia to send electronic mail concerning special offers or updates to the website , only after receiving the User’s permission to do so.
Upon placing the order KalYehudi will run a check pertaining to the credit card details and upon receiving the order confirmation from the credit card companies, will deliver appropriate notification to the User that the order was approved.
It is clarified that the person executing the action will be charged the cost of the product or the service that was purchased by him through the credit card immediately upon concluding the order.
The product/s and/or the service/s to be purchased through the website (i.e. whereupon an order was placed by the User and it was approved) will be referred to below as: “The Items”.
Conditions To Complete The Purchase Transaction
The purchase transaction will only be concluded after completing the order process and after KalYehudi receives approval from the credit card companies that the charge has been approved in accordance with the work procedures in effect between them and KalYehudi. In the event a transaction is not approved by the credit card companies - the customer will receive appropriate notification.
Completing the purchase transaction is also contingent upon the fact that the requested items are in stock at the time the order process is completed. In the event an item is no longer in stock and/or there is a problem will supplying the item, due to whatever reason, KalYehudi will be entitled to notify the User that the order was cancelled. Such notification will be delivered to the User via electronic mail and/or over the telephone, as KalYehudi so chooses. In such a case, the User will have no allegation whatsoever against KalYehudi and by the mere fact that an order is placed the User waives any such allegation.
KalYehudi reserves the right to limit the number of items in each order.
The order will be recorded in the KalYehudi computers and they can be reviewed and track the handling progress using the “My Account” link on the website. Likewise, confirmation will be sent via electronic mail pertaining to concluding the transaction within 48 hours of the purchase transaction being concluded by the User on the website.
It is clarified and stressed that an electronic mail notification being sent in respect of the order being recorded in the KalYehudi computerized system does not constitute evidence of the fact that the transaction was completed and the fact that an email notification was sent is not binding upon KalYehudi. It is clarified that the KalYehudi computer system records containing a computerized and automatic record of all actions through the website constitute prima facie evidence of the content thereof.
PRODUCT DELIVERY
The User may choose to have ordered items delivered directly to his destination of his choice or can self pick up from an address in Tel Aviv communicated by the Company.
Delivery to User’s Home:
- KalYehudi will deliver the items to the User through an independent courier service company (Hereinafter: “The Courier Service Company”).
- Delivery of the items by the courier service company will be within a number of days following the date the order was placed through the website (up to 7 business days).
- KalYehudi is not responsible for any act and/or omission committed by the courier service company, including but not limited to a delay in making the delivery.
Items will not be delivered on Fridays/Saturdays/Eves of Holidays and holidays.
- KalYehudi is not obligated to deliver the items to areas having restricted access due to security reasons.
- Delivering items to the User’s home involves payment of a delivery charge as detailed on the website [Hereinafter: “Delivery Charge”].
- The delivery charge will be added to the price of the items stated on the website.
- The delivery charge will be collected due to delivery to one destination, whether one or more items were ordered.
CANCELLATION OF A PURCHASED TRANSACTION
The User may cancel the transaction that he concluded through the website in accordance with the provisions in the Consumer Protection Law, 5741 - 1981 (Hereinafter: “The Consumer Protection Law”) or alternatively, to exchange the product with an equivalent alternative product or pecuniary credit, all as detailed below:
Canceling a transaction within one hour of completing the order of the items through the website and before the item is shipped – maybe effected by giving a cancellation notice to the customer service department via email at: info@kalyehudi.com or whatsapp at: +972 54-8079212
Under the circumstances stated above the User will be entitled to receive full reimbursement of the amount paid (including but not limited to the shipping charges, insofar as charged).
Cancelling the transaction after the User receives the item, other than due to a defective product and/or unsuitability - the User may cancel the purchase transaction within 14 days of receiving the item provided that the product is intact and no use was made thereof.
The transaction will be cancelled by returning the item to Kal Yehudi LTD – 17 Kaplan street, Tel Aviv, 6473418 - Israel, provided that the item is intact and no use was made thereof.
It is clarified that in the event the transaction is cancelled other than due to a defect and/or unsuitability, the User will not be refunded for the shipping costs.
Canceling the transaction as a result of a defect and/or unsuitability between the product and the items as they appear on the website - the User must check the item immediately upon receiving it. In the event the item received by the User is defective or whereupon the item specification actually differs from that displayed on the website, then the User may cancel the transaction within 14 days of receiving the item by returning the item to Kal Yehudi LTD – 17 Kaplan street, Tel Aviv, 6473418 – Israel.
Any question relating to inquiries, exchanges, returns etc. must be referred to the KalYehudi customer service department via email at info@KalYehudi.com or via whatsapp: +972 54-8079212
In any case, returning a product, exchanging a product with another or receipt of a pecuniary credit will be executed subject to the following conditions:
Upon returning the product to Kal Yehudi LTD – 17 Kaplan street, Tel Aviv, 6473418 - Israel - together with an invoice, provided that no use was made of the item and none of the item labels were removed.
In the event of cancellation of a transaction, for which a refund is due, such refund shall be credited to the original form of payment.
Exchanging the item with another product or returning it and receipt of a credit note will be concluded by sending the product to Kal Yehudi LTD – 17 Kaplan street, Tel Aviv, 6473418 - Israel in accordance with the general exchange policy in effect at KalYehudi, as revised from time to time, within 14 days of the User receiving the product and provided that no use was made of the product. Personalized items cannot be returned.
WARRANTY, SECURITY, & PRIVACY
KalYehudi and/or anyone on its behalf operate common practiced precautionary measures in order to keep, insofar as possible, the information secret.
The User’s personal details (name, e-mail and such like), will be kept in KalYehudi’s database.
The KalYehudi website is a secure website , that is to say, the data fed into the system by customers upon registering and/or surfing and/or purchasing a product will be kept confidential and secure. In order to protect secrecy of the information, KalYehudi operates through an electronic trade protocol (SSL- Secure Socket Layer) that serves to encrypt data from the moment it is received in the system and until it is transferred to the KalYehudi website.
It is stressed: the credit card details of Users concluding transactions through the website are not kept in the KalYehudi systems since KalYehudi uses an external company, ISRACARD GLOBAL, for the purpose of clearing credit cards.
It is clarified that since we are referring to online transactions, KalYehudi is unable to guarantee absolute immunity against its computers being hacked or the stored information being exposed by those committing illegal actions and therefore if a third party succeeds in hacking the information that is kept by KalYehudi and/or abuses the information, the User will have no allegations, claims or demands against KalYehudi. Likewise, in cases deriving from a force majeure, KalYehudi will not be liable for any damage of any type, indirect or direct, the User or anyone on its behalf sustains if any information that is remitted is lost or reaches a hostile entity and/or any unauthorized use is made thereof.
KalYehudi undertakes that it will not make any use of the Users details registered with the website other than for the purpose of operating the website and in order to allow for purchases to be transacted through the website as well as for the purpose of keeping in contact with the User. Notwithstanding the foregoing, KalYehudi will be entitled to transfer the User’s personal details to a third party in the event the User committed an act or omission that hurts or is likely to hurt KalYehudi and/or third parties, the User used the KalYehudi services to commit an illegal act, if KalYehudi receives a judicial order instructing it to remit the User’s details to a third party and in respect of any dispute or legal proceeding.
Likewise, KalYehudi may use the User’s personal details, without identifying the specific User for the purpose of statistical analysis of the information and presenting it and/or delivering it to other entities.
KALYEHUDI CANCELING A PURCHASE TRANSACTION
KalYehudi reserves its right to terminate at any time, pursuant to its exclusive discretion, activity on the website and/or to cancel any purchase transaction executed by a User, including but not only, in each one of the cases detailed below:
If after the purchase transaction was completed it becomes apparent that the item is no longer in stock.
The credit card details and the User’s full details were not inputted into the system.
Any time an action was executed contrary to these Terms.
The User committed an illegal act and/or violated the provisions in the law;
The User, upon concluding a purchase transaction and/or thereafter, remitted wrong details;
The User committed an act or omission that hurt KalYehudi and/or anyone on its behalf and/or the website’s regular activity and/or other third party.
If in the company’s opinion, the User intends on reselling the items purchased by it through the website to a third party. In this context the User confirms and undertakes that it will not sell items purchased through the website to a third party.
In any case that due to a “force majeure” KalYehudi is unable to properly operate the website , to supply the products to the User and/or meet any other of its obligations. In this section “Force Majeure” means: including but not limited to computer malfunctions, malfunctions with the telephony system or malfunctions with other communication systems, sabotage, any security incident (war, etc.) and any incidents similar to the Covid-19 pandemic.
Under such circumstances KalYehudi is entitled to cancel the transaction or offer the User an equivalent alternative item, pursuant to its discretion and in accordance with the circumstances of the cancellation.
Whereupon such a sale is cancelled KalYehudi will not be responsible and will not bear, in any event, any direct, indirect, consequential or special damage the User or third party sustains including but not limited to damage in respect of purchasing the product and/or the service from a third party at a higher price.
CUSTOMER SERVICE
For details and inquiries in respect of products and/or the delivery thereof you may contact KalYehudi’s customer service department via emails at info@KalYehudi.com or via whatsapp: +972 54-8079212
Intellectual Property
All of the intellectual property rights to all content on the KalYehudi website, including but not limited to trade marks, patents, copyrights, designs, methods and trade secrets are KalYehudi’s property only. These rights apply, inter alia, to the graphic design of the KalYehudi website, the databases therein (including but not limited to the product lists, the product descriptions etc.), the website’s computer code and any other detail associated with the operation thereof.
No commercial use will be made of the data published on the KalYehudi website, the database on the website, the lists and pictures of products appearing on the website or other details that are published by and/or on behalf of KalYehudi without obtaining KalYehudi’s consent to do so in advance and in writing.
No use will be made of any data published on the KalYehudi website for the purpose of displaying them on a website or other service contrary to the provisions in the agreement and/or without obtaining KalYehudi’s consent to do so in advance and in writing and subject to the conditions of such consent (if and insofar as given). Inter alia it is prohibited to collect data from the website through software and/or to distribute such data in public in a commercial manner or in a commercial framework.
No information will be copied, duplicated, distributed, sold, marketed and translated from the website (including but not limited to trade marks, pictures, texts and computer code without obtaining KalYehudi’s explicit permission to do so in advance and in writing.
55. The website will not be displayed within a blatant or concealed Frame and no links will be made to the pages in the website (“Deep Link”) but rather only to the home page.
The website will not be displayed in various graphic designs or interfaces designed by KalYehudi unless KalYehudi’s consent was given in advance and in writing to do so.
The name KalYehudi Ltd., the brand name product KALYEHUDI, KalYehudi’s trade marks (whether registered or not) and such like - all are KalYehudi’s property only. No use will be made thereof unless its consent to do so was given in advance and in writing.
Icons, any information and/or displays appearing on the website, including but not limited to graphics, design, verbal displays, trade marks, logos and the editing and displaying of these are exclusively owned by KalYehudi and/or anyone on its behalf. The content appearing on the website will not be copied, duplicated, distributed, publicized or used by any other means unless KalYehudi gave its consent to do so in advance and in writing.
GOVERNING LAW AND JURISDICTION
The law to govern these Terms and/or any action and/or any dispute deriving from them is solely the Israeli law.
In any case of a dispute, exclusive jurisdiction to entertain any dispute deriving, directly or indirectly, from the provisions in these Terms and/or use and/or purchase from the website - will be given to the courts (Magistrate and District) in Tel-Aviv-Yaffo and not to any other court or judicial instance.
SHIPPING & RETURNS
Shipping
Below is information regarding our shipping policy for orders that are shipped within Israel.
For further questions, KalYehudi's customer service will be happy to assist you by email: info@KalYehudi.com, or by whatsapp: +972 54-8079212.
Shipping Options and Costs When Purchasing through the Website:
ssHome Delivery – To any address in Israel, free with any purchase of over 299 NIS, or for a charge of 40 NIS.
Shipment Times
For Home Delivery – After we receive and confirm your order, the package will be delivered to you by a shipping company between 2-7 business days after placing your order on the website. Deliveries cannot be made on Fridays or on holiday eves. *Please note: For the most efficient shipping of your products, you should choose shipping to the address where you are located most of the day – at work, at home, or at any other address of your choosing.
Tracking Your Order:
After making your purchase, you can track your order's status at any time by entering “My Account”, and then clicking on “My Orders”. An email message confirming execution of the transaction will be sent to you within 48 hours of completing the purchase transaction on the website. If your order is valid, an additional message will be sent to you with an order confirmation.
Shipment Regions:
Orders on the KalYehudi website can be made to any region in Israel.
In cases where the destination is not accessible by our carrier, we will send the package via the Israel postal service.
As of now, it is not possible to place an order for delivery abroad, please contact us should you wish to order and we wil try to accommodate.
Returns
Here is information regarding the return or exchange of items purchased through the website. For further questions, KalYehudi's customer service will be happy to assist you by email: info@KalYehudi.com.
CANCELING AN ORDER ON THE WEBSITE
You can cancel a transaction executed on the website within an hour of completing your order, during customer service working hours – Sunday-Thursday from 08:30 to 14:00 by whatsapp: +972 54-8079212 or email: info@KalYehudi.com .
RETURN OR EXCHANGE OF ITEMS PURCHASED THROUGH THE SITE
You can exchange or return any item you purchased through the site within 14 days of the date you received it. Return KalYehudi the item and original invoice, and you can get your choice of our online store credit, an alternate item, or a refund. KalYehudi Ltd., 40 rehov Tuval, Ramat Gan.
Should you change your mind regarding a purchase despite the arrival of the items you purchased with no defects, you are entitled to full credit for the purchase within 14 days of the moment you received the item, but not for the shipping costs.
TERMS FOR RETURN OR EXCHANGE OF ITEMS PURCHASED THROUGH THE SITE
In order to return a product, or exchange it for another, you must return the product to KalYehudi along with the original invoice. In addition:
Clothing items must not have been used at all and must bear the label attached to them.
We cannot allow return/exchange of an item that was used or whose package was opened and personalized items.
RECEIVING CREDIT FOR RETURN OF AN ITEM
You can receive a KalYehudi credit, or a refund to the credit card with which the transaction was executed, or a check. The credit for an item that was purchased through the site will be executed within 14 business days of returning the item. We will cancel the transaction with the credit card company, so there is no need for you to contact them directly.
CANCELLATION OF A TRANSACTION BY KALYEHUDI
Your order might not be executed if, after your purchase was completed, the item you chose is out of stock, or if the full details of your credit card and/or your full personal details were not received by the system.
In any such case, customer service will contact you. For details and inquiries regarding products and their supply, you can contact KalYehudi's customer service by email: info@KalYehudi.co.il, or by whatsapp: +972 54-8079212
SIZE CHART
FAQ
Can payment on the site be made in monthly installments? No
Why do I need to enter the last three digits on the back of my credit card? In accordance with the directives of the credit card companies, this data must be collected from the customer. Entering the three digits on the back of the credit card (the verification code) enables us to verify that the person making the purchase is the cardholder. For American Express cards, the verification code is 4 digits.
Are my credit card details kept in KalYehudi’s system? No. Credit card details and information used for purchasing on the site are not kept at all in KalYehudi's systems. The charging of the cards on the site is executed through Isracard Global, a certified and secure company (PCI compliant), 3rd party company. All of this is done to ensure safe purchasing for our website customers.
Is the KalYehudi site secured and safe for purchasing? Yes. The KalYehudi site is a secured site, and all data submitted by customers while browsing on the site is kept confidential and secure. Confidentiality of information is maintained through the standard protocol for electronic commerce (SSL – Secure Socket Layer), which is used to encrypt data from the moment it is received by the system until its transfer to the KalYehudi site’s system.
What is a site discount code? A discount code is a number sent from time to time as a benefit to KalYehudi customers for making purchases on the site. If you have received a discount code, you can enter it when placing your order on the site, and receive the discount for a purchase on the site.
When is the charge executed for an order placed on the site? The charge will be executed automatically and immediately when the ordering process is completed. Completion of the ordering process is dependent on the receipt of approval from the credit card company for execution of the charge. In the event the transaction is not approved by the credit card company, you will be informed with a message in your browser window.
How do you make a purchase on KalYehudi’s website?
Browse among the items on the KalYehudi site through the various categories, or search for your favorite items with the website’s search engine. On each item page you enter, you can choose the color and size you want, and add the item to your shopping with the “Add to Cart” button.
What are the options for payment on the site? Payment can be made with all credit cards, Paypal and Paybox app.
I did not receive confirmation of my purchase. What should I do?
If the automatic confirmation message is not received within 48 hours from the time of order confirmation, please contact KalYehudi’s customer service by email: info@KalYehudi.com or by whatsapp: +972 54-8079212. If, for some reason, your order was not executed, our customer service department will contact you.
How do I know that the purchase was completed successfully? Upon the conclusion of the checkout process, you will be transferred to a page that will display an order confirmation. An automatic confirmation of the order will also be sent to your email address within 48 hours from the moment you conclude your purchase. If your order is valid, an additional email message will be sent to you containing a confirmation of the order.
What is my Shopping Cart?
The shopping cart allows you to collect all the items you like and are interested in purchasing on the website into one place (your shopping cart). To add an item to the cart, click the “Add to Cart” button, located on the right-hand side of each item image. By clicking the “Add to” button at the top right of each page, you can see how many items were added to your shopping. After the addition of any item to your shopping bag, you can click the “Checkout” button and complete your purchase, or continue browsing through the store to add additional items to you shopping bag. Your shopping bag will be saved in our system for a period of two weeks. Click here to view your shopping cart.